member area
an APP for
ADMIN & TRAINING
Welcome to our new app NonStop Gym. Available for free to all our members.
- Your contracts & invoices
- Referrals, news, occupancy
- Free training programs
- Booking classes
For your first connexion
For your first login, you need to create a new password.
Watch the video How to create your login :
1 friend =
1 month
bring a friend
- ANNUAL ONLY – Bring a friend who signs an annual membership, and you get 1 month on your annual membership.
- UNLIMITED – You get 1 free month for each new friend who signs an annual contract with us.
- NEW MEMBERS ONLY – Only valid for new annual members. One month after a member leaves, he/she is again eligible as a new member.
- ACTIVATE AT SIGN-UP – Activate the referral at the same time as your friend signs the new contract.
- AT THE END – The free month is always added at the end of the annual membership.
1friend =
1 month
bring a friend
- ANNUAL ONLY – Bring a friend who signs an annual membership, and you get 1 month on your annual membership.
- UNLIMITED – You get 1 free month for each new friend who signs an annual contract with us.
- NEW MEMBERS ONLY – Only valid for new annual members. One month after a member leaves, he/she is again eligible as a new member.
- ACTIVATE AT SIGN-UP – Activate the referral at the same time as your friend signs the new contract.
- AT THE END – The free month is always added at the end of the annual membership.
Frequently asked questions
my membershipip
How do I access my Member Area?
How can I view my invoices and payments?
You can find all your invoices and payments in your Member Area.
The Member Area only displays invoices as of the invoice date (not before). On the invoice date, you will receive an email containing your invoice. From that moment on, you will also be able to download the new invoice from the app. You have 7 days to pay your invoice. If you have set up automatic payment, we will take care of it for you ;-).
If you have any concerns or questions, please contact us at [email protected], or visit us during our staffed hours.
How do I pay my membership? What payment methods are available?
You can pay your membership fees directly in the Member Area. There you can paying via TWINT or credit card.
- In addition, you can download the QR invoice to pay it via your e-banking. If you want, you can reuse the same QR invoice to set up a standing order.
- If you would like to set up a direct debit via bank, post, Twint, or credit card, please visit the club during our staffed hours.
- You can also pay in the club during staffed hours (cash, TWINT, or debit/credit card).
Is it mandatory to download the Nonstop Gym app?
We strongly recommend you to download our app for easy access to administrative and training services.
However, you can log in to your online account at login.nonstopgym.com/login-register
Why is my access blocked?
Your access to the club may be disabled for one of the following reasons:
- Your contract has expired. You can check this via Member Area
- You are behind on your payments. Please settle your debt and your access will be reactivated immediately.
- Your access has been deactivated due to a suspension (either a freeze period requested by you, or a period of suspension by the club for non-compliance with our internal rules).
- you have limited access due to a single-club membership, you can add access by adding an additional module in your Member Area
For further information, please call our 24/7 hotline on +41 22 320 13 00.
Do I need to scan my fingerprint?
To enhance security in the club, we have opted for member identification via fingerprint scanning. This is required to access the gym.
Please note that we do not store fingerprints, but rather a simplified model that allows us to verify the identification of our members without the possibility of reproducing the fingerprint.
The simplified model is automatically deleted 4 months after the expiration of a contract. The data is hosted in Switzerland. The server is managed by a third-party company, while the application is internal. We collect data on member entries for internal statistics. Personal data is never sold or shared with third parties.
Can I get reimbursement by health insurance?
All Nonstop Gym clubs are certified by QualiCert, an independent organization that certifies the quality of fitness facilities and training in Switzerland.
This label entitles NonStop Gym members to a reimbursement of 200 to 500 chf from their complementary health insurance. Find the process here
Can I refer a friend?
At NonStop Gym, you can get a free month on your annual membership if you refer your friends. Find the terms and conditions here
FREEZE / CANCEL
How do I freeze my membership?
At NonStop Gym, you can suspend your membership for 1 to 6 months for the following reasons:
- Medical leave
- Pregnancy
- Military service
- Working abroad
- Studying abroad
To do so, simply provide us with a certificate or supporting document indicating the start and end dates of the suspension period.
You can submit the document directly from the app or digital Member Area or in club during our staffed-hours.
Please note that the suspension can be retroactive for up to a maximum of 3 months. In case of a membership fee paid in advance, it will be automatically transferred to the membership after the suspension period, we do not reimburse up-front payments.
How do I transfer my membership?
At NonStop Gym, our members have the option to transfer their annual membership to another person who does not currently have a membership.
- Find someone to take over the rest of your annual membership. Finding this person is your responsibility. You can post on the NonStop Gym ABO-Transfer Facebook group.
- Make sure you are up to date with your payments.
- The transfer will take place on the first day of the following month for annual subscription contract or on the day of your choice for annual prepaid contract.
- A transfer fee of CHF 49 will be applied (however, there is no registration fee for the new member).
We are happy to assist you in the club during our staffed hours or via [email protected].
I am relocating; may I cancel my membership?
If you are permanently leaving Switzerland or relocating more than 30 km away from the nearest NonStop Gym, you may cancel your membership on an exceptional basis.
You will need an official departure certificate issued by the Cantonal Population Office or proof of registration with your new municipality. Send your proof to [email protected] or bring it directly to the club during our staffed hours.
The effective cancellation date of your membership will be determined and confirmed only after the document has been verified.
How do I cancel my membership?
Satisfaction guaranteed or your money back
If you have just purchased your membership but are not satisfied with our offer, you have seven days after the start of the membership to cancel with a full refund. Send an email to [email protected] or visit the club during our staffed hours.
Cancelling a monthly membership
Your monthly membership is non-binding. To cancel your monthly membership, simply stop the payment. If you pay by automatic payment, please contact us at [email protected] or come by the club during our staffed hours.
Cancelling an annual membership
You can cancel your annual membership at its next renewal date via your Member Area. You will receive a confirmation by email. Watch the tutorial video here.
You cannot cancel your annual membership during the contract period.
Your annual membership will automatically renew unless you cancel it at least one month before the end of the contract period. A reminder will be sent two months before the expiration date. Failure to receive this email does not exempt you from the responsibility of cancelling your contract on time.
- Modified